Time-Sensitive Air Cargo Services Hilo
As the home of over 44,000 people, Hilo is the largest population center on the island of Hawaii. It also plays a large role economically, having originally been a center of sugar production but more recently diversifying into a wide range of industries. Like many towns across the island and the archipelago, Hilo hosts many vibrant resorts. But its location near one active, one dormant, and two shield volcanoes also provides it with abundant geothermal energy, channeled through the Puna Geothermal Power Plant. And Hilo is a center of astronomical research, being the site of 'Imiloa Planetarium and Museum.
For the "outer" or "neighbor" islands (which is all of them but Oahu), 99% of providers would say they are a 2 day point minimum from anywhere on the mainland, even LA. We have options to do it overnight from anywhere.
Air Freight’s Streamlined Process
Single point of contact
Work with the same expeditor during your shipment’s entire process–no annoying call centers!
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shipment-to-vehicle matching system
We carefully match the size and weight of your shipment to the right vehicle.
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Vetted & exclusive carriers
We work with vetted, experienced carriers, so you get one vehicle for the entire delivery process exclusive.
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real-time monitoring & alerts
Our GPS tracking technology lets us know exactly where your shipment is at all times.
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Types of Vehicles
SPRINTER VAN
BOX TRUCK
STRAIGHT TRUCK
HOT SHOT TRUCK
53' DRY VAN
FULL FLATBED
Hilo Urgent Airfreight
Hawaii Delivery Challenges
AirFreight.com is proud of all the work we do, but we feel particularly good about the work we've done in Hilo. Notably, during 2018, a major flow of lava was bearing down on the Puna Geothermal Power Plant. Our team organized an air charter to deliver the cement plugs necessary to avert disaster, meaning we played a critical role in preserving one of the country's most promising renewable energy facilities. It is events like this that remind us why what we do is so important.
While few businesses are threatened with lava-based annihilation, many face serious consequences if they can't obtain supplies on time. AirFreight.com thus uses our network of airline affiliates, expert delivery coordination team, and extensive experience to provide all Hilo businesses with speedy access to their items. We take a proven general strategy and tailor it to your unique needs as a company, learning and addressing those needs through:
Single Point of Contact (SPOC)
A single point of contact (SPOC) is a centralized communication hub that customers can call whenever they need to place, modify, or ask for updates on an order. We created an SPOC so that our clients never have trouble communicating with us. When you call our SPOC to place an order, you'll talk directly with professionals who have extensive experience helping companies in exactly your position. These experts can walk you through the different air delivery coordination options we offer, listening carefully to your needs so that they can select the best one for you. Later on in the process, you can also call the SPOC for updates on how the order is going. You'll connect immediately with the team that is handling your order, and this team will tell you specifically where your flight is, how much longer it will be in the air, and whether there are any connecting flights, among other information.
Concierge-Level Customer Service
Clear communication goes hand in glove with client empowerment. When you contact our SPOC, we'll offer you a chance not just to learn everything you need to know about your order, but also to take charge of that order. The team that walks you through our different services, for instance, will make recommendations about the service that you should choose, but they'll always leave the final decision up to you. Likewise, the team that gives you updates on how your order is going will involve you in any decisions that have to be made at later stages, such as when a connecting flight is canceled, and it's necessary to choose a new connection. We exercise careful stewardship over your orders, using our resources and expertise, but also remembering that these are ultimately your supplies, so you should be in control of them. From start to finish, you'll never lose that control.
We uphold the highest standards of speed without any sacrifice in safety and legality, planning and directing deliveries without hesitation.
We provide ultra-critical cargo care from start to finish, protecting your supplies against both harm and snooping.
Air Freight
Air freight is what most people think of when they imagine air cargo deliveries. Standard cargo airlines plan myriad flights to the island of Hawaii each day. Because many of those airlines are our affiliates, we have no trouble finding out when those flights are leaving and booking space on those flights on short notice. Our team can weave together chains of connecting flights if necessary, bringing your items to Hilo from even the most remote locations in under 24 hours. We also have ground carriers who can supplement our air coordination services, notably by delivering your items to the departing airport and then bringing them from the Hawaii airport to Hilo. While planning and executing these services, we make sure to account for common sources of delay, such as air traffic and weather, so that those disruptions don't prevent you from receiving your items on time.
Air Charter
An air charter is a new flight that was not previously scheduled, arranged for the benefit of a specific client. When we organize air charters for Hilo clients, we use them to bring your items to you directly, without the need for layovers in connecting cities. They are thus our fastest service, and they minimize the potential for disruption during the delivery. We have close relationships with our affiliated airlines, who let us organize charters even from remote locations that typically don't have a lot of flights to anywhere. Our ground affiliates also provide the same supplementary services during air charters as they do for standard air freight, ensuring swift delivery to and from the necessary airports.
Same-Day Hand-Carry
Geothermal energy suppliers and other advanced businesses often use supplies that are especially sensitive, which means that they can break easily and/or that they're highly confidential. To address either concern, AirFreight.com organizes same-day hand-carry services. This is when we choose a courier from among our affiliates to travel out to your starting point and bring your items onto the truck or van. They'll stay with your items once they reach the airport, boarding the plane and watching over them during the flight. Only when they hand the items off to you will the courier stop watching over them, so you can be confident no harm came to your supplies and no one saw them without authorization.
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