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Who We Serve - Retail Industry

Who We Serve - Retail

Whether big or small, specialized or general, retailers have the distinction of being closer to the consumer than any other type of business.

In many ways, this is a blessing; after all, it means retail businesses can see the positive impact they have most directly, as customers have their needs met right before their eyes. But proximity to the consumer also comes with its unique set of challenges. When customers place special orders, retailers are the ones who have to take them, and it’s their job to find and coordinate a supply chain that can meet those orders. When products become unavailable, then no matter what part of the production and distribution process went wrong, it is retailers who have to explain to customers why they can’t find what they’re looking for. In short, retailers have to be the public face of every logistical problem.

Industry Statistics


Of retailers who experience downtime at least once a year


Hours average wait time for support when a point-of-sale outage occurs


Hours average annual amount of unplanned retail downtime


Minutes consumer frustration point when waiting in line

AirFreight.com by the Numbers


Shipping, Trucking & Logistics Company on TrustPilot.com


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Traceable delivery vehicles


Support and tracking information
Retail Industry Supply Chains

With this in mind, it’s no wonder why retailers work so hard to make sure their underlying supply chains are solid.

Businesses in this industry search far and wide for good suppliers, making sure the carriers they work with are tried and true. But no matter how effective a frontline carrier is, sooner or later, they are going to have a mishap. It’s in those situations that access to emergency freight services is a life-or-death matter for a retail business.

Retail Company Shipping

AirFreight.com is committed to keeping your retail company not just alive, but thriving.

We’re expert coordinators of expedited freight, and can direct the emergency carriers you need to get out of any logistical jam. Our resources span both the sky and the ground; whether you have to transport something across the continent or “just” over a few hundred miles, we’ll be able to get the job done in less than a day. No matter what conditions you're facing, you can count on AirFreight.com to complete your delivery and keep your store in the red!

Serving Small Storefronts

Serving Small Storefronts

Despite the famous success of big box and online retailers, many of the most successful retail businesses remain small stores. Local shops can count on a dedicated customer base, having shown their communities that they know their needs well and will cater to them carefully. But to keep up that reputation, small retailers have to be willing to jump at the first opportunity to help their customers, no matter what unique challenges that opportunity presents. This means that when a customer comes in calling for a specialized order, the store has to do everything it takes to fulfill that order, no matter how rare the item or its constituent parts.

AirFreight.com is an expert at coordinating deliveries involving rare and distant parts.

We connect even the smallest retailers to supply points across the continent by taking advantage of our:

Airline Network

Airline Network

As our name implies, AirFreight.com specializes in coordinating air deliveries. Regardless of what part of the continent your items or supplies come from, we can get them to you in a matter of hours. We’re able to do this because we have painstakingly weaved together a web of cargo airplane partners throughout North America. From Mexico to Canada to all of these United States, our airline affiliates span the continent, giving us the freedom to fly in products or inputs from any location. No matter where your store gets its wares, you can count on us to fly them to you in a matter of hours.

Truck Connections

Truck Connections

AirFreight.com supplements its massive airline network with a chain of trucks that is every bit as massive. We form partnerships with drivers of all types, from sprinter van operators to those trained to operate eighteen wheelers to truckers with experience in every other variety of vehicle. Having so many truckers in our network gives us the capacity to quickly pick up your items the moment you place an order and then deliver them immediately to the airport. It also makes it easy to coordinate deliveries over a small enough difference that they can be done entirely by truck. If your items only have to travel a few hundred miles, there’s no need for them to ever leave the truck bed until they’re dropped off. Either way, AirFreight.com will make sure they’re taken care of every step of the journey.

Special Services

Special Services

In addition to our ordinary expedited delivery options, AirFreight.com offers a number of services tailored to getting you out of even the most difficult shipping jams. Chief among these is our air charter service, which is when we set up a new flight entirely for your items; this has the benefit of letting you ship items at hours of the night when scheduled flights aren’t operating. We provide similarly specialized trucking services, and notably assign our affiliated drivers in teams of two so that they can keep their vehicles on the road night and day without growing too tired to do the job safely. These and other solutions ensure that however remote your supply points, however inconvenient the hour, and however large or small the order, you’ll always be able to count on a timely delivery.

AirFreight.com Agents on runway with plane

Meeting Customers' Unique Needs

AirFreight.com is committed to getting to know our small retail clients on the most detailed level. We study your unique needs, your community, and the history of your business so that we’ll be able to anticipate your shipping challenges before they even arise and will have a plan in place to deal with them. With AirFreight.com on your side, you’re sure to get the best expedited delivery solutions for your specific business.

Supplying at Scale

Whereas small retailers spend much of their time and energy fulfilling unique orders, for big box and online sales businesses, “unique” tends to lose its meaning. Large retailers operate on such a scale that even low probability events happen enough times that they can be incorporated into annual plans. This is for the most part a benefit; planning on a large scale provides predictability and stability that most businesses can hardly dream of. But having such far-reaching plans for a massive organization also means that when those plans go wrong, they go disastrously wrong, with disruptions rapidly spiraling out of control and costing thousands of dollars to resolve. It is thus imperative for large retailers to have an emergency system in place so that they can quickly stop shipping mishaps before they can spread to the rest of the supply chain.

AirFreight.com is that emergency freight system. We have more than a decade of experience working with large retailers and other businesses operating on a similar scale. We stay prepared to react quickly to supply chain mishaps by:

Planning in the Alternative

Planning in the Alternative

When we say that AirFreight.com plans all our deliveries carefully, we don’t just mean that we find a route that has short distances, a high speed limit, and few opportunities for delay. We instead find multiple such routes, considering all the roads, connecting flights, and other paths your items might take along the way from your starting point to your destination. While we select the most promising of these possibilities for your order, we keep the other ones in mind as your items are on their way. Then, if a traffic jam, flight cancellation, or other issue should arise that makes a promising route look distinctly less promising, we’ll know the next-best route to switch your items to and can make the change immediately.

Steve from Air Freight describing services

Tracking & Reacting

AirFreight.com works with its airline and trucking partners to make sure the most advanced monitoring equipment is available for every vehicle in our network. Such equipment then allows us to know the exact location of the truck or flight carrying your order at any given time. We’re able to triangulate this data with reports on weather, traffic, airfield maintenance, and a host of other factors that affect the speed of your delivery. The moment that some obstacle or event comes up that threatens to delay your delivery, we’ll know. We can then take decisive action, steering your truck around the obstacle or switching your cargo to a new connecting flight.

Dedicated Agent

Centralized Command & Control

While all our plans and tracking data are highly valuable, they won’t do a bit of good unless they’re properly filtered in real time. It’s for this reason that AirFreight.com has centralized our coordination efforts. A team of emergency freight experts is available at all times to review your order, find the best routes, find trucks and planes to deliver along those routes, and track those trucks and planes from start to finish. By leveraging our data and resources in real time, our centralized team keeps your order on schedule.

AirFreight.com Agents on runway with plane

Constant Contact

Through these efforts, AirFreight.com keeps shipping issues localized and resolves them quickly, so your company doesn’t have to devote other resources and risk throwing off the entire supply chain. To learn more about all that we do to help retailers, large and small, visit AirFreight.com today or give us a call at (800) 713-1000.

Industries We Serve

Aviation & Aerospace

Every moment a commercial airliner sits on the ground, it costs an airline money. Expedited freight services by AirFreight.com can get you back in the air with the prompt delivery of parts and equipment throughout North America.
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Because one shipping delay can snowball and cause delays throughout your entire project, you need an experienced 3PL provider who understands the construction industry and has the logistical reach to deliver your freight on time, anywhere. That 3PL partner is AirFreight.com.
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The consequences from lost power production are serious for any business. Equipment failure is one of the biggest causes of energy production downtime. Losses compound exponentially with delay, loss of energy capacity, or the idling of plants for scheduled or unscheduled maintenance. Whether it's a hydroelectric power station or solar farm, you need a 3PL provider who can move your parts and equipment safely and securely while meeting your most stringent deadlines.

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Farming & Food

Food processors can lose a significant percentage—up to 20% or more—of production capacity due to unplanned downtime. With processing plants running 16-20 hours a day, the hourly cost of a shutdown can reach up to $30,000 per hour. Get back online with the parts you need expedited by AirFreight.com.
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Every moment a manufacturing facility or factory sits idle costs a company money due to the high costs involved in lost sales and lost customers. With many manufacturers building to just-in-time production rates, any disruption threatens parts and vehicle inventories. This is where the speed, expertise, and experience of freight services from AirFreight.com make a difference throughout the entire manufacturing supply chain.
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Oil & Gas

The oil and gas industry faces challenging conditions in offshore and onshore oil rigs, often in remote locations with limited infrastructure. Don’t let oil pumps or pipelines sit idle, waiting for equipment. By having the right plans, parts, people, and a logistics partner such as AirFreight.com, you can effectively mitigate plant or pump downtime, unscheduled disruptions, and equipment failures.
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Renewables & Environment

Wind turbines can be as tall as an 85-story building with a blade radius of an acre. Transporting just one wind turbine can take up to nine separate shipments. Solar equipment includes sensitive electronics and glass that are easily subject to damage. Constructing one solar panel requires nearly 40 different components, including precious metals, that need to get to the factory on time. With requirements like this, it's critical to work with the right 3PL provider that can flex with your needs when situations and requirements change.
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Unexpected IT downtime can bring down even the largest businesses—just ask airlines when their reservation systems go offline. The importance of e-commerce, online sales, and the computing infrastructure that supports it makes getting systems and servers up and running even more critical. With 98% of organizations reporting that a single hour of downtime costs over $100,000, you can’t afford a slow logistics partner.
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With today’s broken supply chains, even companies that specialize in logistics find themselves needing help. We provide an expansive network of expedited air and ground shipping options to make the trip in the air, to and from the airport, or complete the entire delivery on the ground. Through these resources and our centralized planning operations, we help 3PL providers overcome all the challenges of their industry.
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