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Who We Serve: Retail Industry

Who We Serve - Retail

Retailers are closer to the consumer than any other type of business.

Retail businesses directly see the positive impact they have on consumers, but proximity to consumers also comes with unique challenges. When customers place special orders, retailers have to take them, and it’s their job to find and coordinate a supply chain to meet those orders. When products become unavailable, retailers have to explain why they can’t find what customers are looking for. In short, retailers have to be the public face of every logistical problem.

Industry Statistics


Of retailers who experience downtime at least once a year

4 Hours

Average wait time for support when a point-of-sale outage occurs

80 Hours

Average annual unplanned retail downtime

2.5 Minutes

Average until a consumer reaches the frustration point while waiting in line
Retail Industry Supply Chains

Retailers must work hard to ensure supply chains are solid.

Businesses in this industry search far and wide for good suppliers, making sure their carriers are tried and true. No matter how effective a frontline carrier is, sooner or later, they'll have a mishap. In those situations, access to emergency freight services is a life-or-death matter for a retail business.

AirFreight.com by the Numbers


Shipping, trucking & logistics company on Trustpilot


Stars from 1,140+ verified reviews on Trustpilot


Traceable delivery vehicles


Support and tracking information
Retail Company Shipping

AirFreight.com is committed to making sure your retail company thrives.

We’re expert coordinators of expedited freight and can direct the emergency carriers you need to get out of any logistical jam. Our resources span both the sky and the ground. Whether you have to transport something across the continent or “just” a few hundred miles, we’ll get the job done in less than a day. No matter the conditions you're facing, you can count on AirFreight.com to complete your delivery and keep your store in the black!

Serving Small Storefronts

AirFreight.com is proud to serve small storefronts.

Local shops can count on a dedicated customer base, having shown their communities that they know their needs well and will cater to them carefully. To maintain that reputation, small retailers have to jump at the first opportunity to help customers, no matter the unique challenges that opportunity presents.

Coordinating Deliveries Involving Rare and Distant Parts

We connect even the smallest retailers to supply points across the continent by taking advantage of our:

Airline Network

Airline Network

AirFreight.com specializes in coordinating air deliveries. Regardless of where on the continent your items or supplies come from, we can get them to you quickly because we've woven a web of cargo airplane partners throughout North America. Our airline affiliates span the continent, giving us the freedom to fly in products or inputs from any location. No matter where your store gets wares, count on us to fly them to you in a matter of hours.

Truck Connections

Truck Connections

AirFreight.com supplements our massive airline network with a chain of trucking partners that is every bit as massive. We form partnerships with drivers of all types, from Sprinter van operators to those trained to operate eighteen-wheelers to truckers with experience in every other variety of vehicle. With so many trucking partners in our network, we have the capacity to quickly pick up your items and deliver them to the airport. We can also coordinate deliveries over a small distance entirely by truck.

Special Services

Special Services

AirFreight.com offers a number of services tailored to getting you out of even the most difficult shipping jams. Chief among these is our air charter service, where we set up a new flight entirely for your items, so you can even ship items at late hours when scheduled flights aren’t operating. We provide similarly specialized trucking services, and notably assign our affiliated drivers in teams of two so their vehicles stay on the road night and day without the operators becoming too tired to complete the job safely.

Meeting Customers' Unique Needs

Meeting Customers' Unique Needs

AirFreight.com is committed to getting to know our small retail clients on the most detailed level. We study your unique needs, your community, and the history of your business. That way, we're able to anticipate your shipping challenges before they arise and have a plan in place to deal with them. With AirFreight.com on your side, you get the best expedited delivery solutions for your specific business.

Supplying at Scale

AirFreight.com offers emergency freight system services. We have more than a decade of experience working with large retailers and other businesses operating on a similar scale. We stay prepared to react quickly to supply chain mishaps by:

Planning in the Alternative

Planning an Alternative

AirFreight.com finds multiple routes, considering all the roads, connecting flights, and other paths your items could take along the way from your starting point to your destination. We select the most promising of these possibilities for your order, but we keep the other ones in mind as your items are on their way. If a traffic jam, flight cancellation, or other issue makes a promising route look distinctly less promising, we’ll know the next-best route and make the change immediately.

Tracking & Reacting

Tracking & Reacting

AirFreight.com works with its airline and trucking partners to make sure the most advanced monitoring equipment is available for every vehicle in our network. Such equipment then allows us to know the exact location of the truck or flight carrying your order at any given time. We triangulate this data with reports on weather, traffic, airfield maintenance, and a host of other factors that affect the speed of your delivery. We can then take decisive action, steering your truck around the obstacle or switching your cargo to a new connecting flight.

Centralized Command & Control

Centralizing Command & Control

While all our plans and tracking data are highly valuable, they won’t do a bit of good unless they’re properly filtered in real time. This is why AirFreight.com has centralized coordination efforts. A team of emergency freight experts is available at all times to review your order, find the best routes, find trucks and planes to deliver along those routes, and track those trucks and planes from start to finish. By leveraging our data and resources in real time, our centralized team keeps your order on schedule.

Dedicated agent

Keeping Constant Contact

Through these efforts, AirFreight.com keeps shipping issues localized and resolves them quickly, so your company doesn’t have to devote other resources and risk throwing off the entire supply chain. To learn about all we do to help retailers, large and small, visit AirFreight.com today, or give us a call at (800) 713-1000.

Industries We Serve

Aviation & Aerospace

Every moment a commercial airliner sits on the ground, it costs an airline money. Expedited freight services by AirFreight.com can get you back in the air with the prompt delivery of parts and equipment throughout North America.
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Because one shipping delay can snowball and cause delays throughout your entire project, you need an experienced 3PL provider who understands the construction industry and has the logistical reach to deliver your freight on time, anywhere. That 3PL partner is AirFreight.com.
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The consequences from lost power production are serious for any business. Equipment failure is one of the biggest causes of energy production downtime. Losses compound exponentially with delay, loss of energy capacity, or the idling of plants for scheduled or unscheduled maintenance. Whether it's a hydroelectric power station or solar farm, you need a 3PL provider who can move your parts and equipment safely and securely while meeting your most stringent deadlines.

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Farming & Food

Food processors can lose a significant percentage—up to 20% or more—of production capacity due to unplanned downtime. With processing plants running 16-20 hours a day, the hourly cost of a shutdown can reach up to $30,000 per hour. Get back online with the parts you need expedited by AirFreight.com.
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Every moment a manufacturing facility or factory sits idle costs a company money due to the high costs involved in lost sales and lost customers. With many manufacturers building to just-in-time production rates, any disruption threatens parts and vehicle inventories. This is where the speed, expertise, and experience of freight services from AirFreight.com make a difference throughout the entire manufacturing supply chain.
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Oil & Gas

The oil and gas industry faces challenging conditions in offshore and onshore oil rigs, often in remote locations with limited infrastructure. Don’t let oil pumps or pipelines sit idle, waiting for equipment. By having the right plans, parts, people, and a logistics partner such as AirFreight.com, you can effectively mitigate plant or pump downtime, unscheduled disruptions, and equipment failures.
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Renewables & Environment

Wind turbines can be as tall as an 85-story building with a blade radius of an acre. Transporting just one wind turbine can take up to nine separate shipments. Solar equipment includes sensitive electronics and glass that are easily subject to damage. Constructing one solar panel requires nearly 40 different components, including precious metals, that need to get to the factory on time. With requirements like this, it's critical to work with the right 3PL provider that can flex with your needs when situations and requirements change.
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Unexpected IT downtime can bring down even the largest businesses—just ask airlines when their reservation systems go offline. The importance of e-commerce, online sales, and the computing infrastructure that supports it makes getting systems and servers up and running even more critical. With 98% of organizations reporting that a single hour of downtime costs over $100,000, you can’t afford a slow logistics partner.
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With today’s broken supply chains, even companies that specialize in logistics find themselves needing help. We provide an expansive network of expedited air and ground shipping options to make the trip in the air, to and from the airport, or complete the entire delivery on the ground. Through these resources and our centralized planning operations, we help 3PL providers overcome all the challenges of their industry.
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