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Who We Serve: Aviation & Aerospace Industry

Who We Serve - Aviation and Aerospace

The aviation sector is one of the most complex industries in the world.

Every moment a commercial airliner sits on the ground, time and money are wasted. Revenue operations, combined with manufacturing and maintenance of commercial aircraft, make for complex internal processes and supply chain operations. The speed, expertise, and experience of freight services from AirFrieght.com transform your aviation and aerospace supply chain operations. Whether it’s in the air or on the ground, freight services by AirFreight.com get you back on the move with the prompt delivery of parts and equipment throughout North America.

Industry Statistics


Commercial aviation contribution to U.S. GDP


Average commercial aircraft cost per minute


Increase in aircraft monthly lease costs


Potential airline cost for a two-hour AOG
A jet in a hangar

We supply the suppliers.

Airlines must maintain an inventory of manufacturing parts to make minor repairs efficiently. These parts are stockpiled at major hubs. Most airlines are also contracted with MROs to conduct routine maintenance and perform FAA-mandated checks. Although many MROs are located at major hubs to make maintenance as easy as towing an airplane from one hangar to another, invariably, parts go out of stock. Because the biggest challenge is getting the right aircraft part in the right place at the right time, having an expedited freight solution backing you up as fast as possible is critical when every minute counts.

AirFreight.com Agents on runway with plane

Choose a provider that goes the extra mile to meet your logistics needs.

The aviation industry is a highly competitive market. Under massive economic and regulatory pressures, airlines constantly look for ways to reduce cost, improve efficiency, and increase competitiveness. Using cut-rate logistics providers is not one of them. Get the security and peace of mind that comes with shipping services and expertise from AirFreight.com.

AirFreight.com by the Numbers


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Stars from 1,140+ verified reviews on Trustpilot


Traceable delivery vehicles


Support and tracking information

Overcoming an AOG

Perhaps three of the most dreaded words for commercial aviation and airlines are aircraft on ground (AOG).

Closeup of a jet plane's wheels

AOG Strategy

Due to the potential ripple effect of an AOG, every operator must have a thoroughly planned AOG strategy, a trusted MRO to support it, and a logistics partner who gets parts and equipment when and where they are neededon time. That partner is AirFreight.com. Let’s look at what an AOG is, then we’ll look at how same day air and other services from AirFreight.com will get you airborne again.

Anatomy of an AOG

Anatomy of an AOG

Although every AOG is unique, these incidents typically follow the same general pattern:

  1. Once the airplane is grounded, the airline calls the airplane manufacturer and/or MRO for support.
  2. An AOG team from the manufacturer is dispatched to assess the airplane's condition, diagnose the issue, and determine what parts are needed.
  3. The airline agrees to the scope of repairs and signs a contract to start work.
  4. Parts, personnel, tools, and equipment are sent to the airplane work site. This is where same day services from AirFreight.com can get you back in the air.
  5. Work begins, and when completed, it is signed off by the quality manager, indicating the airplane may return to flight.
  6. The airplane flies out to return to revenue service or to complete additional repairs not possible in its current location.

Consequences of an AOG

The consequences to airlines from an AOG are serious and significant.

Closeup of someone using a laptop and phone to manage a schedule

Schedule Impact

If an airplane is grounded, a different one must be found to plug the schedule gap. Airlines do not have fleets of spare airplanes just sitting around because they only generate revenue when they are flying passengers. In some cases, an airline might obtain a short-term lease on a comparable aircraft to fill the schedule gap, and in others, the route might simply be canceled temporarily. Airlines try to avoid these options due to their significant costs.

An aircraft marshal directing a jet into a gate

Fleet Disruptions

Airplanes out of position and out of service drive up operating costs. AOGs often require repairs to be made on siteoften in less-than-ideal conditionsor flown to an MRO facility, depending on the severity of the maintenance problem. This takes the airplane and flight crew out of its service area, requiring deadhead legs that do nothing but burn fuel and dollars, with no revenue to show for it.

A graph with a declining line

Loss of Revenue Service

This issue is so critical that insurance options have been created specifically for airlines to recover costs from AOG situations. Not only is ticket revenue forfeit, but cargo revenue is also lost. Commercial flights carry millions of tons of freight every year, so when a flight is grounded due to maintenance issues, it causes significant issues up and down the logistics chain. These are exactly the types of situations that the experienced expeditors at AirFreight.com work to mitigate when it happens to your freight!

A customer service rep sitting at a desk with his head in his hands

Decreased Customer Satisfaction

Airlines try to avoid creating unhappy passengers and freight customers, so when a flight is delayed or canceled due to a maintenance issue, their reputation and brand takes a hit. If you consider the costs for hotel and meal vouchers for stranded passengers or having to rebook them on other flights with a competing airline, you can clearly see why AOG situations require same day air services to safely move time-sensitive parts and equipment.

Prepare for Departure

By having the right plans, parts, people, and same day logistics partner like AirFreight.com, you can effectively mitigate the loss of revenue, schedule disruptions, and customer dissatisfaction due to aircraft downtime. Here’s how we do it.

Air Charter

Air Charter

Private flights on an AirFreight.com air charter provide the exclusivity and speed you need to hit those critical deadlines. Air charters offer complete shipment flexibility from departure time to final destination. Air charters are one of the fastest shipping options available and include in-flight tracking, so you’ll always know the status of your parts shipment.

Ground Expedite

Ground Expedite

Before your aircraft gets back in the air, the parts have to travel by groundat least part of the way. Ground expedite service from AirFreight.com includes everything from Sprinter vans to small and large straight trucks, up to 53-foot tractor trailer delivery teams. We’ll pick up your shipment, deliver it to the airport, then receive it at the other endproviding hand-carried service as necessary or required.

Enjoy Your Flight

With AirFreight.com, you can always expect the same top-flight service from start to finish.

Free Freight Quotes

Always Free Freight Quotes

AirFreight.com offers efficient and effective solutions across a wide range of service options. No prior account is needed to get started. Just call us at (800) 713-1000, or enter your order online. All costs are listed without any hidden fees, so you know upfront how much you will pay.

Customized Solutions

Customized Solutions

We do all the logistical legwork to find the best solution for your specific situation. It might mean an exclusive air charter, or perhaps expedited ground shipping that still gets your critical parts to their destination on time.

Real-Time Tracking

Real-Time Tracking

Lost or delayed parts can cripple a repair schedule, driving up costs to the airplane operator. AirFreight.com uses the latest tracking technology to always know where your shipment is, and our team is happy to give you updates whenever you need them. We are proactively engaged with your shipment, monitoring air traffic, inclement weather, connecting flight cancellations, road construction, and congested streets.

Constant contact

Constant Contact

Want status on your parts? Our team is always available to answer your questions, provide an update on your shipment’s location, and take new instructions 24/7/365. Call us any time.

Dedicated Agent

Experienced Expeditors

With AirFreight.com, you’ll work with the same expeditor from start to finish, ensuring consistent communication, eliminating misunderstandings, and improving the quality of your entire shipping experience. That’s why some of the largest names in aerospace manufacturing and MRO trust AirFreight.com to meet their urgent shipping deadlines.

We develop plans that guarantee shipping services are supported by time-effective options whether the final destination is a major air hub, a regional airport, or even a remote airstrip.

Choosing the right logistics partner

Choosing the Right Logistics Partner Is a Critical Business Decision

With AirFreight.com, experience the peace of mind and confidence that comes from an expert delivery plan, and working with a dedicated expeditor from start to finish. For more information, contact us today at (800) 713-1000, and let us help you get back in the air!

Industries We Serve


Because one shipping delay can snowball and cause delays throughout your entire project, you need an experienced 3PL provider who understands the construction industry and has the logistical reach to deliver your freight on time, anywhere. That 3PL partner is AirFreight.com.
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The consequences from lost power production are serious for any business. Equipment failure is one of the biggest causes of energy production downtime. Losses compound exponentially with delay, loss of energy capacity, or the idling of plants for scheduled or unscheduled maintenance. Whether it's a hydroelectric power station or solar farm, you need a 3PL provider who can move your parts and equipment safely and securely while meeting your most stringent deadlines.

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Farming & Food

Food processors can lose a significant percentage—up to 20% or more—of production capacity due to unplanned downtime. With processing plants running 16-20 hours a day, the hourly cost of a shutdown can reach up to $30,000 per hour. Get back online with the parts you need expedited by AirFreight.com.
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Every moment a manufacturing facility or factory sits idle costs a company money due to the high costs involved in lost sales and lost customers. With many manufacturers building to just-in-time production rates, any disruption threatens parts and vehicle inventories. This is where the speed, expertise, and experience of freight services from AirFreight.com make a difference throughout the entire manufacturing supply chain.
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Oil & Gas

The oil and gas industry faces challenging conditions in offshore and onshore oil rigs, often in remote locations with limited infrastructure. Don’t let oil pumps or pipelines sit idle, waiting for equipment. By having the right plans, parts, people, and a logistics partner such as AirFreight.com, you can effectively mitigate plant or pump downtime, unscheduled disruptions, and equipment failures.
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Renewables & Environment

Wind turbines can be as tall as an 85-story building with a blade radius of an acre. Transporting just one wind turbine can take up to nine separate shipments. Solar equipment includes sensitive electronics and glass that are easily subject to damage. Constructing one solar panel requires nearly 40 different components, including precious metals, that need to get to the factory on time. With requirements like this, it's critical to work with the right 3PL provider that can flex with your needs when situations and requirements change.
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During downtime, retailers experience lost sales with the inability to process credit cards, access customer purchasing history, or locate items in stock at a distribution center or another retail location. Don’t let unexpected downtime due to point-of-sale equipment failures impact your brand or frustrate your customers. If you can’t serve your customers, your competition will!
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Unexpected IT downtime can bring down even the largest businesses—just ask airlines when their reservation systems go offline. The importance of e-commerce, online sales, and the computing infrastructure that supports it makes getting systems and servers up and running even more critical. With 98% of organizations reporting that a single hour of downtime costs over $100,000, you can’t afford a slow logistics partner.
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With today’s broken supply chains, even companies that specialize in logistics find themselves needing help. We provide an expansive network of expedited air and ground shipping options to make the trip in the air, to and from the airport, or complete the entire delivery on the ground. Through these resources and our centralized planning operations, we help 3PL providers overcome all the challenges of their industry.
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