When you have a shipping emergency, the clock is ticking and every second counts. You don’t have time to evaluate five different shipping companies, compare rates, logistics networks or the quality of their freight expeditors. You need proven performance now, but just as importantly, you need a business partner you can trust.
Trusting an unknown shipper to move your freight can be unnerving or even downright scary. That isn’t how you want to feel when you need your critical shipment moved immediately. You want the security and peace of mind that comes from working with a trusted logistics partner who gets it done with minimum drama and maximum results – every time.
While we can tell you why we think you’ll enjoy – and trust – working with Airfreight.com, you don’t just have to take our word for it. Our many satisfied business partners are happy to do it for us! Time and time again we’ve stepped up to the challenge to get their freight where it needs to be, intact and on time. Whether it’s a pipeline in the middle of nowhere or a shipment to a major urban distribution center, Airfreight.com has the logistics reach to get it there.
So read the reviews about how Airfreight.com made our customers’ shipping emergencies into their shipping success stories, then call us at 1-800-713-1000 so we can do the same for you!
From the moment you call, until after your shipment reaches its final destination, you can trust Airfreight.com to deliver your freight, quality service and superior customer service.
Thank you for your trust in us – and the opportunity to serve your business.
View our reviews on Trustpilot https://www.trustpilot.com/review/airfreight.com
And please take the time to read some of our reviews below.
I would give Steve Janssen 10 stars because he went above what I expected by scheduling two pick ups in two states and had it delivered to me in a third State. He kept me informed from start to finish. In today’s market he went above to make sure I received it by the time I need it. In today’s world good employees like Steve Janssen are hard to find and keep. I would say he is worth a lot by what he did for me. I cannot thank him enough. So from me he gets 10 stars.
AirFreight.com is GREAT at what they do.
AirFreight.com is a professional and trustworthy company. They helped us out when we were in a jam. We highly recommend AirFreight.com to any individual or company that needs to get something from Point A to Point B on short notice. Chris Noe was great, walked us through the entire process and got us our package delivered early.
Quick turnaround for same day service.
Needed a quick turnaround for same day pick-up/delivery in the Midwest. Urgent shipment. Steve at AirFreight.com handled quickly and professionally. We were able to keep our client updated through the process. Shipment delivered! Great service, thank you!
I was very impressed using AirFreight.com for the first time. I definitely plan to use them for future shipments.
10 out of 10!!!!! USE THEM!!
My experience with AirFreight was outstanding. John Mark Peterson was absolutely awesome getting pick-up and transportation scheduled as well as paperwork and regular updates. Give him a raise!
Fast responses and excellent customer service.
Kyle provided lightning fast responses and updates. My shipment was delivered quickly and hit the dock the minute the vendor opened. I am very happy with the customer service.
Great services. Working a difficult project we experienced a delay. We only had a few hours to provide a solution. Air Freight was able to provide their services - keeping our project schedule current and our costumer satisfied.
If I could give them a 10 star review I would. Chris Noe, who I have worked with for years now, is my account rep. There is a 3 hour time difference between us. It doesn't matter if I call at 4 AM or 10 PM, he always answers and always has a driver set up within 30 mins. He also stays in constant contact via email, calls or text with any updates, concerns or changes. In all the years AirFreight.com has been handling my deliveries and not a single one has been late. Excellent service all around with this company! I would highly recommend them to anyone, as I usually do!
Great experience - first time using Air Freight and my expectations were exceeded. Everything went smoothly and according to plan - also, my coworkers said the driver was friendly and accommodating. Will definitely be using Air Freight’s services again soon!
Air Freight got the job done. First time using your service. Needed structural beams shipped to another state by the next morning. Called on a Friday morning at 11:00AM, needed the freight picked up and delivered by Saturday by 8:00AM. Franks is great to work with. Will be using this service in the future.
They were very easy to work with. Fast and reliable.
Our team needed a shipment expedited to a location several hours apart from the pick up to drop off location. We called Kevin at 9:00am, his team was able to pick up the material and had it at the destination within 4 hours. Amazing!!! Highly recommended.
Frank at AirFreight.com is Fantastic.
Our company has used AirFreight.com a few times and they have come through every time. Frank Ilacqua is fantastic to work with and always keeps us informed about the shipment.
AirFreight.com has always been a pleasure work with! Kevin is very responsive and if something changes he is always on top of it.
This company is the way to go. They made it easy for me to get our customer what he need the very next morning. Very prompt service -- I was amazed how quick and effortless it really was. Put this company in my system for the future and told all my sale departments when in doubt use thse guys.
It was a pleasure working with Frank Ilacqua. My NC based company was in a pinch trying to get material trucked in from Florida. We searched for a company that could do that for us on a dimes notice and Frank was the guy. Exceptional customer service and our materials were early which is a plus during these unpredictable times. Frank communicated effectively throughout the whole process and make sure I was informed every step of the way. Would definitely partner with Frank and Air Freight again.
My experiences with AirFreight have been great. Our situations are always time sensitive. Steve Janssen has responded and quoted me within 30 minutes of each request. Delivery has always been extremely prompt and reliable. I would certainly recommend.
Frank / AirFreight.com were fast and efficient in getting a shipment that FedEx had failed to deliver. After getting FedEx to bring back the crates to my shop, AirFreight.com picked them up on Monday afternoon in Southern CA and had the crates delivered to my customer job site in Ann Arbor, Michigan by mid-morning on Wednesday of that same week.
I received multiple updates on status of the truck as it made its way across the country, which allowed me to coordinate with my installation crew in Michigan. I'd use them again, without reservation...hopefully the next time will be a non-emergency situation!
GREAT JOB!! Excellent service, fast and reliable.
Chris and his team is absolutely wonderful!! They understood our urgency and was able to get our material delivered quickly, safely and professionally. We are all so grateful for all of them!
This was my first time using the airfreight.com service and could not be happier. They were able to arrange for an expedited shipment quickly and had great communication throughout the process.
A well run company. This company was quite professional!
I spoke with Kevin who was exceptional the follow thru was great. They’ve earned all of my over night shipping business and will recommend Kevin and his people to others in my business.
Frank was on top of it and it was the best experience I have ever had using a freight company. The circumstances with my shipment were very complicated and it needed to be delivered from Chicago to Fort Worth the next day - Frank got it done without as much as one issue - couldn't have asked for more and the service was excellent!! Highly recommended and will definitely keep you guys at the top of my list for future needs.
Chris was very attentive to our needs in getting the part here quickly. He was able to locate a driver much closer than the projected 2 hours and was successful in getting the expedite picked up in 45 minutes.
Todd Anderson is a Superstar. When a corporate LTL carrier and a corporate broker said there was nothing they could do to help me with 2 pallets of perishable plants stuck at a transfer facility baking in the heat for 3 days, I called Todd and he had a truck onsite within two hours and the plants loaded and on their 1800 mile journey to me. In our day when premium prices go hand in hand with customer service that is generally atrocious, Todd stands out. Not only does he stand out, he towers above others in customer service. At each step of the journey Todd updated me on the progress of the pallets, and also was kind enough to take worried calls from me with questions. AirFreight is a premium priced service, but you get back every penny you pay for it. So the choice is to save some money with the big corporations who don't care in the least about you or your business, or else pay a bit more and get the best customer service I've experienced in the trucking industry. 5 stars all around here!
Simply awesome. You guys are the best.
Excellent experience. Justin P was a pleasure to work with!
It was an imediate answer to a problem. The service was great, picked up the load within a couple of hours and the delivery was exactly as promised. Thanks for the help.
Todd Anderson was easy to work with. We had the shipment set up within a few minutes. The driver arrived on time and Todd updated me as soon as the driver was on the road and he provided periodic updates throughout the day.
Wonderful experience — Kevin Carpenter is a fabulous customer service rep. We needed the services for an URGENT IMMEDIATE SITUATION. He and his team jumped right on it and got everything taken care of very quickly and so professionally. We made our deadline time even with lots of hiccups on the pickup location and they still came through. I would recommend this company to anyone.
East to West Coast rush. The company did a very good job organizing pick up (same day) and expedited the shipment of my motorcycle.
Wow is all I can say!! Found you through Google. Filled out the online request and received a PROMPT reply. The quote was received quickly. We were able to book with you faster than we had anticipated. BOL was also provided - saving us time and hassle. And the shipment status was relayed to us throughout its journey. The pick up driver was courteous and the custom van was rigged to slide a palletized shipment in effortlessly! And talk about good old fashioned customer service — it is alive and well with your employees! Thank you Chris Noe!!! You are the BOMB! I know who we will call if we ever need a "hot shot" shipment service again! Thank you for having your "act" together with your service!
This company is top notch. Steve did a great job assisting us in a last minute load transfer from Florida to Atlanta, GA. The driver was very respectful and professional. I highly recommend and trust AirFreight.com. I look forward to working with them again in the future.
Top notch client service from Todd Anderson!
Kevin was easy to deal with and had a quick response to my request. I will use him again.
Exceptional service from Todd Anderson! Efficient, nice and up to the minute reports of transit and delivery.
You were a big help getting the shipment for me. Thanks.
Awesome service!!! Very helpful and reliable, we will definitely use them for all our future shipments.
I was a little wary about using this service because I just found them off an online search with no referral. I was even worried it might be a scam! They were amazing. Arrived on the dot on time, price was great, and communication and service from Kevin to set it up was even better. Will plan to use them for all my same day delivery needs.
They handled everything and got my motor shipped overnight and drove about 800 miles. I'll use them again.
Great price, fastest shipping I have found...
I worked with Kevin on a VERY last minute shipment. I called around 10pm CST to get a package picked up in Orlando and shipped to Vegas for the next morning and they were able to do it! Kevin was great to work with. He updated me throughout the process and was easy to work with. I would definitely recommend this company for moving freight.
Quick response. Made a phone call at 9am Friday from our home base in Portland, OR. The driver was here within 90 minutes, took our glass shower doors to the airport and they were delivered to our customer in Idaho by 4pm the same day!!!
Very responsive, knowledgeable, great follow up. Went exactly as promised.
Dealt with Kevin Carpenter. Excellent and responsive. Performed as promised. Managed a carrier breakdown and still delivered as expected.
Ben was extremely helpful and thorough, getting us a great deal and making sure the shipment went off without a hitch. It arrived on time with no problems.
Justin Peroli went out of his way to get our credit set up and get an important shipment out on the same day to be delivered the next day. Next time we have an urgent shipment we will definitely use Air Freight.
Bryan was awesome, we called, he organized, we paid, they picked up, the goods were delivered and the POD was made available. Seamless and simple. Very professional we'll be using them again when immediate deliveries are required.
AirFreight.com was my choice for an urgent shipment. They arranged for pickup of the parts at the distributor, chartered a plane to deliver to the closest airport, and had a driver there to
Kevin was AMAZING! My company needed some freight shipped on a deadline and he went out of his way both day and night to get it to us not just on time but early!
I have used Air Freight several times and each experience was superb! Steve is very quick to respond and always polite to work with.
I had a great experience and plan on using your services again. I will also pass along your information to others who could use your service.
Very professional and on time for the pick and delivery. They kept me informed of their status and ETA thru delivery. In fact, the driver went an extra mile in helping the customer unload the shipment by hand. Will definitely use them again when the need arises.
Very pleased! Recovered and delivered to show with minutes to spare. Order dispatched minutes after request! SHIPIT-EXPOS will always use for any hot shot order! Great job and customer service!
Absolutely outstanding service from Bryan as I was in a difficult situation trying to get my customer his material in Washington DC. Bryan turned around and was able to pick up my shipment and deliver to my customer in DC in a matter of hours! Outstanding Service that I certainly would not hesitate to use again!!!
I appreciate the quick response and helpful assistance. Needed to ship freight overnight and he was able to find a driver and deliver on time. Much appreciated!
We needed a delivery in a pinch - quick and safely. Delivery was on-time and customer service was fantastic. They were very helpful when I called, great follow-up and delivery driver was even a little early.
Bryan made the impossible happen. He did a great job of getting a shipment pulled together for me at the last minute and followed up with me on a Saturday to keep me updated as to the location of my shipment. Great to work with.
The service was excellent. I had a truck set up within 30 minutes of calling and the freight was delivered on time.
After receiving an emergency rush order, late in the day, from a very good customer, it became a mission impossible and I was about to give up. Bryan really came through for me and my customer was so grateful. His follow through was exceptional, his service was excellent.
The service was easy to locate, timely to execute, and not a hassle at all to setup. All these are important qualities when the customer is dealing with the aftermath of a production outage and we need something fast. I'm very happy with the service.
Steve was a really big help getting our order shipped. I appreciate the follow up and fast service response.
I contacted Air Freight with very little time, (approx. 45 minutes) to pickup my order before the plant closed for the day. Their driver got our order before the plant closed and delivered the order to us before the next morning. Great Job Guys!!
Excellent service from the customer service representative, good value and on time delivery. The driver was very polite and professional.
Bryan was able to schedule our shipping with short notice, door to door, seamless and on our time-frame. With millions on the line in production cost there's no other way to send our freight. Thanks again!
Bryan was extremely helpful and was very professional in getting our urgent shipment to its destination when needed. We will definitely be contacting him again to help us with future shipments. Thank you again for all your help and a job well done!
Very Helpful. Airfreight.com helped get an expedite covered quickly in a very tough lane.
This was the first time we used a hot shot for our material and it was delivered quickly and without problems.
Kevin Carpenter was amazing. He totally saved the day for us and our client. Flight setup and inbound to us in literally minutes - not hours.
Great experience! Had an emergency ground delivery from Buffalo to Tulsa that was handled very professionally with timely updates from my contact, Steve. Delivery was actually earlier than estimated and made our customer very happy and thankful. Best experience I've ever had in an expedited situation.
Air Charter between MI and NC. They responded quickly and even delivered before their quoted ETA, door to door services.
Exceptional Service. Bryan Bereziuk with AirFreight.com provided a prompt response to my call on a same day pickup and delivery. The customer service was exceptional, as Bryan took the initiative to follow through from start to finish. Providing updates via email as our shipment moved from point A to point B. I would definitely recommend AirFreight.com for same day transport.
Immediate pickup and delivered during Christmas. Response and pickup was all within a couple hours. High dollar product made it across the US in record time. Beating their projected transit time, we made our inspection date because of Air Freight. Thank You.
Thanks. Bryan Bereziuk did a great job! Very helpful.
First Class Operation All the Way. Our last minute situation was handled effectively and efficiently from the first phone conversation. We were notified immediately that our shipment was picked up and it was delivered to our door on time. Kevin was our customer service representative and he was confident and helpful. The price quote was fast and correct. We don't have a need for this service very often, but when we do we will call AirFreight.com first.
Excellent Service. This was my first time having to set up a door to door shipment. Bryan was very helpful and made it a breeze. I will definitely call on your company again in the future. Thank you for the fast, courteous service.
Responsive and the follow through was exactly what i was looking for. I was reluctant to use an online service, but Eric stayed in constant contact to alleviate any concerns.
Peace of mind. Working with Chris at AirFreight.com gave me peace of mind that my shipment was top priority and got to my destination just as quickly as he told me it would. Regular updates on the ETA also helped ease my mind. Thanks Chris at AirFreight.com.
Impossible must have now shipment! We had only 2 hours to close the deal on an overnight shipment of a 600 pound tool from Shelby, NC to San Jose CA. Price was a bit high but it was here in 20 hours. I would recommend Air Freight for that impossible MUST HAVE NOW shipment.
The service was great. I needed to get a shipment to Florida overnight. They arrived when I was told they would, and it was picked up and delivered on time the next day. They not only promised a 24 hour turn around, but were able to deliver on a Saturday. Overall great experience and will use this company again.
Customer service was phenomenal! Our company was in a terrible bind. We needed product from San Francisco to be in Dallas in 2 days. While looking for an air freight company I ran across Airfreight. When the CSR told me he could truck it there for a fraction of the cost he got my attention. Neither of the common carrier systems could do this. There were other issues like pallets being too big but with every situation he would tell me "we'll get it there, don't worry" and he came through. He also set it up so that every hour I got an update and map where the truck was which was fun to watch and so helpful.
Great Service! Moved my freight from the east coast to the west coast in 3 days.
Excellent and hassle free. It's hard to find someone at the last minute for heavy and long freight. I found AirFreight.com and they were able to meet our required deadline. I will recommend them to anyone that is in need.
Thanks for saving the day. Steve was prompt & professional! Excellent customer service!
You did what the big logistic companies said they couldn't! Thank you Bryan! Came in almost 2 hours ahead of schedule. Awesome Job! You did what the big logistic companies said couldn't happen. Again, thank you.
I want to share the details of my experience with AirFreight.com. The person that I worked with was very knowledgeable, helpful and straight-forward throughout. The price was acceptable and all services were provided exactly as had been explained. I would recommend anyone to check them out and use their services - with no reservations!
Great service. I scheduled a last minute shipment and they pulled it off without any issues.
Regular transit updates. Great service, hourly updates via email and overall awesome customer service.