Frank was on top of it and it was the best experience I have ever had using a freight company. The circumstances with my shipment were very complicated and it needed to be delivered from Chicago to Fort Worth the next day - Frank got it done without as much as one issue - couldn't have asked for more and the service was excellent!! Highly recommended and will definitely keep you guys at the top of my list for future needs.
Chris was very attentive to our needs in getting the part here quickly. He was able to locate a driver much closer than the projected 2 hours and was successful in getting the expedite picked up in 45 minutes.
Todd Anderson is a Superstar. When a corporate LTL carrier and a corporate broker said there was nothing they could do to help me with 2 pallets of perishable plants stuck at a transfer facility baking in the heat for 3 days, I called Todd and he had a truck onsite within two hours and the plants loaded and on their 1800 mile journey to me. In our day when premium prices go hand in hand with customer service that is generally atrocious, Todd stands out. Not only does he stand out, he towers above others in customer service. At each step of the journey Todd updated me on the progress of the pallets, and also was kind enough to take worried calls from me with questions. AirFreight is a premium priced service, but you get back every penny you pay for it. So the choice is to save some money with the big corporations who don't care in the least about you or your business, or else pay a bit more and get the best customer service I've experienced in the trucking industry. 5 stars all around here!
Simply awesome. You guys are the best.
Excellent experience. Justin P was a pleasure to work with!
Todd Anderson was easy to work with. We had the shipment set up within a few minutes. The driver arrived on time and Todd updated me as soon as the driver was on the road and he provided periodic updates throughout the day.
Wonderful experience — Kevin Carpenter is a fabulous customer service rep. We needed the services for an URGENT IMMEDIATE SITUATION. He and his team jumped right on it and got everything taken care of very quickly and so professionally. We made our deadline time even with lots of hiccups on the pickup location and they still came through. I would recommend this company to anyone.
East to West Coast rush. The company did a very good job organizing pick up (same day) and expedited the shipment of my motorcycle.
Wow is all I can say!! Found you through Google. Filled out the online request and received a PROMPT reply. The quote was received quickly. We were able to book with you faster than we had anticipated. BOL was also provided - saving us time and hassle. And the shipment status was relayed to us throughout its journey. The pick up driver was courteous and the custom van was rigged to slide a palletized shipment in effortlessly! And talk about good old fashioned customer service — it is alive and well with your employees! Thank you Chris Noe!!! You are the BOMB! I know who we will call if we ever need a "hot shot" shipment service again! Thank you for having your "act" together with your service!
Top notch client service from Todd Anderson!
You were a big help getting the shipment for me. Thanks.
Fast response!🙂
Awesome service!!! Very helpful and reliable, we will definitely use them for all our future shipments.
I was a little wary about using this service because I just found them off an online search with no referral. I was even worried it might be a scam! They were amazing. Arrived on the dot on time, price was great, and communication and service from Kevin to set it up was even better. Will plan to use them for all my same day delivery needs.
They handled everything and got my motor shipped overnight and drove about 800 miles. I'll use them again.
I worked with Kevin on a VERY last minute shipment. I called around 10pm CST to get a package picked up in Orlando and shipped to Vegas for the next morning and they were able to do it! Kevin was great to work with. He updated me throughout the process and was easy to work with. I would definitely recommend this company for moving freight.
Quick response. Made a phone call at 9am Friday from our home base in Portland, OR. The driver was here within 90 minutes, took our glass shower doors to the airport and they were delivered to our customer in Idaho by 4pm the same day!!!
Very responsive, knowledgeable, great follow up. Went exactly as promised.
Dealt with Kevin Carpenter. Excellent and responsive. Performed as promised. Managed a carrier breakdown and still delivered as expected.
Ben was extremely helpful and thorough, getting us a great deal and making sure the shipment went off without a hitch. It arrived on time with no problems.
Justin Peroli went out of his way to get our credit set up and get an important shipment out on the same day to be delivered the next day. Next time we have an urgent shipment we will definitely use Air Freight.
Bryan was awesome, we called, he organized, we paid, they picked up, the goods were delivered and the POD was made available. Seamless and simple. Very professional we'll be using them again when immediate deliveries are required.
AirFreight.com was my choice for an urgent shipment. They arranged for pickup of the parts at the distributor, chartered a plane to deliver to the closest airport, and had a driver there to
Kevin was AMAZING! My company needed some freight shipped on a deadline and he went out of his way both day and night to get it to us not just on time but early!
I have used Air Freight several times and each experience was superb! Steve is very quick to respond and always polite to work with.
I had a great experience and plan on using your services again. I will also pass along your information to others who could use your service.
Very professional and on time for the pick and delivery. They kept me informed of their status and ETA thru delivery. In fact, the driver went an extra mile in helping the customer unload the shipment by hand. Will definitely use them again when the need arises.
Very pleased! Recovered and delivered to show with minutes to spare. Order dispatched minutes after request! SHIPIT-EXPOS will always use for any hot shot order! Great job and customer service!
I appreciate the quick response and helpful assistance. Needed to ship freight overnight and he was able to find a driver and deliver on time. Much appreciated!
We needed a delivery in a pinch - quick and safely. Delivery was on-time and customer service was fantastic. They were very helpful when I called, great follow-up and delivery driver was even a little early.
The service was excellent. I had a truck set up within 30 minutes of calling and the freight was delivered on time.
After receiving an emergency rush order, late in the day, from a very good customer, it became a mission impossible and I was about to give up. Bryan really came through for me and my customer was so grateful. His follow through was exceptional, his service was excellent.
The service was easy to locate, timely to execute, and not a hassle at all to setup. All these are important qualities when the customer is dealing with the aftermath of a production outage and we need something fast. I'm very happy with the service.
I contacted Air Freight with very little time, (approx. 45 minutes) to pickup my order before the plant closed for the day. Their driver got our order before the plant closed and delivered the order to us before the next morning. Great Job Guys!!
Excellent service from the customer service representative, good value and on time delivery. The driver was very polite and professional.
Bryan was able to schedule our shipping with short notice, door to door, seamless and on our time-frame. With millions on the line in production cost there's no other way to send our freight. Thanks again!
Bryan was extremely helpful and was very professional in getting our urgent shipment to its destination when needed. We will definitely be contacting him again to help us with future shipments. Thank you again for all your help and a job well done!
Very Helpful. Airfreight.com helped get an expedite covered quickly in a very tough lane.
This was the first time we used a hot shot for our material and it was delivered quickly and without problems.
Kevin Carpenter was amazing. He totally saved the day for us and our client. Flight setup and inbound to us in literally minutes - not hours.
Great experience! Had an emergency ground delivery from Buffalo to Tulsa that was handled very professionally with timely updates from my contact, Steve. Delivery was actually earlier than estimated and made our customer very happy and thankful. Best experience I've ever had in an expedited situation.
Air Charter between MI and NC. They responded quickly and even delivered before their quoted ETA, door to door services.
Exceptional Service. Bryan Bereziuk with AirFreight.com provided a prompt response to my call on a same day pickup and delivery. The customer service was exceptional, as Bryan took the initiative to follow through from start to finish. Providing updates via email as our shipment moved from point A to point B. I would definitely recommend AirFreight.com for same day transport.
Immediate pickup and delivered during Christmas. Response and pickup was all within a couple hours. High dollar product made it across the US in record time. Beating their projected transit time, we made our inspection date because of Air Freight. Thank You.
Thanks. Bryan Bereziuk did a great job! Very helpful.
First Class Operation All the Way. Our last minute situation was handled effectively and efficiently from the first phone conversation. We were notified immediately that our shipment was picked up and it was delivered to our door on time. Kevin was our customer service representative and he was confident and helpful. The price quote was fast and correct. We don't have a need for this service very often, but when we do we will call AirFreight.com first.
Excellent Service. This was my first time having to set up a door to door shipment. Bryan was very helpful and made it a breeze. I will definitely call on your company again in the future. Thank you for the fast, courteous service.
Responsive and the follow through was exactly what i was looking for. I was reluctant to use an online service, but Eric stayed in constant contact to alleviate any concerns.
Peace of mind. Working with Chris at AirFreight.com gave me peace of mind that my shipment was top priority and got to my destination just as quickly as he told me it would. Regular updates on the ETA also helped ease my mind. Thanks Chris at AirFreight.com.
Impossible must have now shipment! We had only 2 hours to close the deal on an overnight shipment of a 600 pound tool from Shelby, NC to San Jose CA. Price was a bit high but it was here in 20 hours. I would recommend Air Freight for that impossible MUST HAVE NOW shipment.
The service was great. I needed to get a shipment to Florida overnight. They arrived when I was told they would, and it was picked up and delivered on time the next day. They not only promised a 24 hour turn around, but were able to deliver on a Saturday. Overall great experience and will use this company again.
Customer service was phenomenal! Our company was in a terrible bind. We needed product from San Francisco to be in Dallas in 2 days. While looking for an air freight company I ran across Airfreight. When the CSR told me he could truck it there for a fraction of the cost he got my attention. Neither of the common carrier systems could do this. There were other issues like pallets being too big but with every situation he would tell me "we'll get it there, don't worry" and he came through. He also set it up so that every hour I got an update and map where the truck was which was fun to watch and so helpful.
Great Service! Moved my freight from the east coast to the west coast in 3 days.
Excellent and hassle free. It's hard to find someone at the last minute for heavy and long freight. I found AirFreight.com and they were able to meet our required deadline. I will recommend them to anyone that is in need.
Thanks for saving the day. Steve was prompt & professional! Excellent customer service!
You did what the big logistic companies said they couldn't! Thank you Bryan! Came in almost 2 hours ahead of schedule. Awesome Job! You did what the big logistic companies said couldn't happen. Again, thank you.
I want to share the details of my experience with AirFreight.com. The person that I worked with was very knowledgeable, helpful and straight-forward throughout. The price was acceptable and all services were provided exactly as had been explained. I would recommend anyone to check them out and use their services - with no reservations!
Great service. I scheduled a last minute shipment and they pulled it off without any issues.
Regular transit updates. Great service, hourly updates via email and overall awesome customer service.