Air cargo agents check a few key documents. The air waybill is the contract for the flight, listing the shipper, the consignee, the pieces, the weight and a description of the freight. When the freight includes dangerous goods, such as many lithium batteries or chemicals, a declaration is needed and the packaging and labels must meet strict rules.
Shipments are refused for a handful of reasons: arriving after the cutoff, paperwork that is missing or does not match the freight, dangerous goods that were not declared, packaging that is damaged or unsafe, and freight that is too large or heavy for the aircraft. A refused shipment waits, and the deadline may slip.
Most refusals are avoidable with accurate details and early delivery. AirFreight.com checks the freight and paperwork with the shipper before it reaches the counter.