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Air Cargo Agents

Air cargo agents are the people who accept freight at the airline's cargo counter and the people who book space on flights. Getting through both steps on time is what makes a flight. AirFreight.com handles the terminal for shippers, from booking to recovery.

What shippers get

The Absolute Best Team

“Todd and his group at Air Freight are the absolute best!” — Svb

Air Freight Booked in Hours

“Todd Anderson scheduled an air freight shipment for us in just a few hours.” — Pete

A Superb Experience Every Time

“I have used Air Freight several times and each experience was superb!” — Elsie

SERVICES OVERVIEW

Get Your Shipments Delivered Safely, Wherever You Are

Shipping within tight time constraints? We put businesses at ease with urgent shipping solutions, including air charter, air freight, and hand carry options, available nationwide. And when air delivery services aren't the right solution, we also offer urgent trucking solutions for seamless ground transport. 

Our understanding of global trade, global cargo routes, and air cargo schedules allows us to tailor each delivery to meet your needs. We're available 24 hours a day, 7 days a week, year-round to support you when you need it most. We dispatch a vehicle sized to your freight to pick up your delivery as quickly as possible.

You'll work one-on-one with a single point of contact who will guide you through the shipping process from door to door. No matter the complexity of your shipment, we're here to provide personalized guidance. Explore our custom shipping solutions to choose the right option for you.

AIR CHARTER Icon of a plane flying over boxes

Ultra-Critical Shipments

Move your cargo across the country, whether from a metro area or a remote location. We'll help you meet ultra-critical delivery deadlines with the right aircraft. Enjoy concierge-level customer service and complete shipment flexibility to get your delivery to its final destination with ease.

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AIR FREIGHT Icon of boxes on a hand truck

Same Day and Next Day Solutions

Meet your dependable air freight broker for custom air freight solutions. We offer routine assistance and utilize high-tech tracking systems to ensure every shipment arrives on schedule. Choose from next flight out (NFO), overnight, or economy (general freight), depending on your individual requirements.

HAND CARRY EF Icon

Secure Hand Carry Services

When you have a highly sensitive or critical shipment, our hand carry service provides security and speed. This service is not typically available for larger freight, but it's ideal for time-sensitive or high-value items. It's also the perfect solution for rescuing a delayed shipment, ensuring it gets back on track and into the right hands as quickly as possible.

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URGENT TRUCKING Icon of a truck

Urgent Trucking

When air delivery isn't the right fit for your shipment, our urgent trucking solutions might be the answer. We support your urgent ground shipping needs with expedited trucking options. Choose from sprinter vans, cargo vans, and trucks of all sizes, including tractor-trailers, to get your items where they need to be—fast.

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Who does what

Airline cargo agent, freight agent or shipper's provider

An airline cargo agent, a cargo sales or freight agent and a shipper's air freight provider each play a different role. AirFreight.com is a provider; read across to compare.

Airline cargo agent At the terminal Freight agent Books flight space Shipper's provider AirFreight.com
Accepts freight at the terminal Yes: Their job No: Books, does not accept Sometimes: Tenders for you
Books flight space Sometimes: Airline systems Yes: Their job Yes: For each shipment
Arranges trucking at both ends No: Airport only Sometimes: Sometimes Yes: Built for it
One point of contact for the shipper No: Counter staff Sometimes: Varies Yes: One expeditor
Handles recovery Sometimes: Releases freight No: Not usually Yes: Recovery truck
Best for Accepting freight Booking space Door to door shipping

Airline cargo agent

At the terminal
Accepts freight at the terminal
Yes: Their job
Books flight space
Sometimes: Airline systems
Arranges trucking at both ends
No: Airport only
One point of contact for the shipper
No: Counter staff
Handles recovery
Sometimes: Releases freight
Best for
Accepting freight

Freight agent

Books flight space
Accepts freight at the terminal
No: Books, does not accept
Books flight space
Yes: Their job
Arranges trucking at both ends
Sometimes: Sometimes
One point of contact for the shipper
Sometimes: Varies
Handles recovery
No: Not usually
Best for
Booking space

Shipper's provider

AirFreight.com
Accepts freight at the terminal
Sometimes: Tenders for you
Books flight space
Yes: For each shipment
Arranges trucking at both ends
Yes: Built for it
One point of contact for the shipper
Yes: One expeditor
Handles recovery
Yes: Recovery truck
Best for
Door to door shipping

General comparison; roles vary by airline and company.

Expeditor Chris at the airport
In short

Two roles, one shipment

Terminal agents accept cargo; freight agents book space.

Cargo agents What they are

What air cargo agents are

The term air cargo agents covers two different roles. This page explains them for shippers; people looking for cargo agent jobs will find openings on airline and airport job listings. The first role is the terminal agent who works for an airline or ground handler at the cargo counter. They accept freight, check the paperwork, weigh and measure it, arrange screening and prepare it for loading onto the aircraft.

The second role is the cargo sales or freight agent, who books space on flights for shippers and the companies that ship on their behalf. They confirm which flight the freight will take and pass the booking to the terminal.

Both roles matter to every air shipment. AirFreight.com works with both on the shipper's behalf, booking the flight, tendering the freight and recovering it at the other end.

Cargo freighter aircraft
Why it matters

Acceptance is a checkpoint

Freight that is accepted before the cutoff makes its flight.

The counter At the cargo counter

At the cargo counter

Handing freight to the airline is called tendering, and it happens at the cargo counter or the terminal's acceptance area. Air cargo agents check that the freight matches the booking and the paperwork, then weighs and measures each piece to confirm the chargeable weight and that it will fit the aircraft.

The freight is screened for security, labeled with the air waybill number and accepted for the flight, as long as it arrives before the cutoff, the latest time the airline accepts cargo for that departure. Once accepted, it is built into a container or onto a pallet with other cargo and moved to the aircraft.

Acceptance is a checkpoint. Freight that passes it moves on; freight that does not waits. AirFreight.com times each pickup so the freight reaches the counter well before the cutoff, with the paperwork ready.

Tendering air cargo

Tendering air cargo, step by step

A typical tender at the airline's cargo counter follows six steps. AirFreight.com handles them for shippers, so freight is accepted the first time.

  1. 01

    Book the space

    Space is booked on a suitable flight, and the booking details are passed to the terminal so the cargo agent knows the freight is coming.

    • Booking
  2. 02

    Deliver before the cutoff

    A truck delivers the freight to the cargo terminal with time to spare before the airline's cutoff for that flight.

    • Cutoff
  3. 03

    Check the paperwork

    The cargo agent checks the air waybill, the shipper and consignee details and any dangerous goods declarations against the freight.

    • Air waybill
  4. 04

    Weigh and measure

    Each piece is weighed and measured to confirm the chargeable weight and that it will fit the aircraft's hold or deck.

    • Weight check
  5. 05

    Screen and label

    The freight is screened for security and labeled with the air waybill number so it can be tracked through the flight.

    • Screening
  6. 06

    Accept for the flight

    The freight is accepted and built into a container or onto a pallet, ready to be loaded onto the aircraft.

    • Accepted
Boeing 767-200F aircraft

AIR CHARTER AIRCRAFT

Reliable, on-demand aircraft charter solutions—customized to move your freight faster, safer, and smarter.

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PILATUS PC 12

PILATUS PC-12

A small, single-engine aircraft with a large aft cargo door, designed for short- to medium-range travel. The PC-12 operates from small airfields and is known for safety and reliability.

CESSNA 406 CARAVAN II

CESSNA 406 CARAVAN II

A small, twin-engined turboprop aircraft for short- to medium-range deliveries. Capacity is limited, but its size and versatility allow it to use airports close to where its cargo is produced and needed.

DASSAULT FALCON 20

DASSAULT FALCON 20

The perfect aircraft for delivering vital parts or materials quickly, this famously efficient private jet accommodates five pallets and has a range of nearly 3,000 miles.

DOUGLAS DC 9 15F

MCDONNELL DOUGLAS DC-9 15F

A smaller, twin-engined jet built for short- to medium-range transportation. Cargo capacity is a little over 10 tons, but the ability to use shorter runways increases the versatility of this aircraft.

747 400F

BOEING 747-400F

Built for efficient delivery of huge loads to any corner of the globe. The wide-body design, with an opening nose, large side door, and cargo handling system, simplifies loading and unloading.

Expeditor Kevin
The rule

Most refusals are avoidable

Accurate paperwork and early delivery keep freight moving.

Refusals Documents and refusals

Documents and refusals

Air cargo agents check a few key documents. The air waybill is the contract for the flight, listing the shipper, the consignee, the pieces, the weight and a description of the freight. When the freight includes dangerous goods, such as many lithium batteries or chemicals, a declaration is needed and the packaging and labels must meet strict rules.

Shipments are refused for a handful of reasons: arriving after the cutoff, paperwork that is missing or does not match the freight, dangerous goods that were not declared, packaging that is damaged or unsafe, and freight that is too large or heavy for the aircraft. A refused shipment waits, and the deadline may slip.

Most refusals are avoidable with accurate details and early delivery. AirFreight.com checks the freight and paperwork with the shipper before it reaches the counter.

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Freight that has to make its flight? Get an air freight quote.

Share the freight, both addresses and the deadline, and we will handle the booking and the terminal.

  • Steve Janssen did a wonderful job getting me an emergency delivery. Only took about 10 hours from the first time I spoke to him until I received my goods. Would recommend Air Freight to anyone in a heart beat.

    Richard
  • Air freight did an amazing job and kept there word of when my shipment will be delivered in such short and quick notice. Thank you Air Freight!!

    Celeste

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Step 1 of 3Origin and Destination Info

Aircraft engine
The upshot

Space is booked before tender

A confirmed booking means the terminal expects your freight.

Booking Booking agents and space

Booking agents and space

Before freight reaches the counter, space has to be booked. Cargo sales and freight agents work with shippers and the companies that ship for them to find a flight that fits the freight and the deadline, and confirm the booking with the airline. The booking tells the terminal what is coming and when.

Air cargo agents on the sales side know that space is limited, especially on busy routes and in peak seasons, when flights fill quickly. Booking early, sharing accurate dimensions and weights, and being flexible about the flight where possible all help get freight onto the aircraft. For urgent shipments, next flight out books the first suitable departure.

AirFreight.com books space for each shipment and passes the details to the terminal, so the freight is expected and ready to be accepted when it arrives.

The expediting team at the airport
The upshot

Let someone handle the terminal

An expeditor deals with the counter so you do not have to.

Working with agents Working with agents

Working with agents

Shippers can work with air cargo agents directly, booking space and delivering freight to the counter themselves, or they can have a provider handle it. Doing it directly suits regular shipments between airports where the shipper already has trucks and staff who know the process.

For urgent or occasional shipments, most shippers prefer a provider. An expeditor books the flight, arranges the truck to the airport, makes sure the paperwork is ready, tenders the freight before the cutoff, follows it through the flight and arranges recovery and delivery at the other end. The shipper deals with one person instead of the terminal.

That is how AirFreight.com works. One expeditor handles the agents, the terminals and the trucks for each shipment, from booking to proof of delivery.

Air cargo by the numbers

Air cargo by the numbers

33%

of world trade by value moves as air cargo1

What it means for you

A third of world trade by value moves by air, and every shipment passes through a cargo counter. Getting through it smoothly is part of getting there on time.

3.4%

growth in global air cargo demand in 2025, a record year2

Air cargo demand set a record last year, so space and counters are busy.

3,854,614

metric tons through Anchorage, North America's busiest cargo airport in 20253

Anchorage handles more cargo than any other North American airport.

20%+

of global air cargo volume now comes from e-commerce4

E-commerce now fills a large share of air cargo.

Air Cargo Agents Questions Answered

What is an air cargo agent?

An air cargo agent is a person who handles air freight for an airline, a ground handler or a company that books cargo. Terminal cargo agents accept freight at the cargo counter, check paperwork, weigh and measure it, arrange screening and prepare it for loading. Cargo sales or freight agents book space on flights for shippers. Both roles are part of moving freight by air. Sharing complete details when booking helps avoid delays. A provider can confirm what is possible for a specific shipment. Asking these questions before booking avoids surprises later.

What does an air cargo agent do at the airport?

At the airport, an air cargo agent accepts freight at the cargo counter, checks the air waybill and other documents against the freight, weighs and measures each piece, arranges security screening, labels the freight and prepares it to be built into containers or onto pallets for the aircraft. At the destination, agents also release freight for recovery. A provider can confirm what is possible for a specific shipment. Asking these questions before booking avoids surprises later. Planning ahead makes the delivery go more smoothly.

What is the difference between an airline cargo agent and a freight agent?

An airline or terminal cargo agent works at the cargo terminal and handles the physical acceptance of freight: checking, weighing, screening and preparing it for the flight. A cargo sales or freight agent books space on flights for shippers and the companies that ship for them. One accepts the freight; the other books where it will fly. Asking these questions before booking avoids surprises later. Planning ahead makes the delivery go more smoothly. Sharing complete details when booking helps avoid delays.

What happens when freight is tendered to a cargo agent?

When freight is tendered, the cargo agent checks that it matches the booking and paperwork, weighs and measures each piece, confirms it fits the aircraft, arranges screening and labels it with the air waybill number. If everything is in order and it arrived before the cutoff, the freight is accepted and built up for loading onto the flight. Planning ahead makes the delivery go more smoothly. Sharing complete details when booking helps avoid delays. A provider can confirm what is possible for a specific shipment.

What documents does a cargo agent check?

A cargo agent checks the air waybill, which lists the shipper, consignee, pieces, weight and description of the freight, and makes sure it matches what was delivered. If the freight includes dangerous goods, such as many lithium batteries, a declaration and the correct packaging and labels are checked too. Other documents may be needed for certain items or international shipments. Sharing complete details when booking helps avoid delays. A provider can confirm what is possible for a specific shipment. Asking these questions before booking avoids surprises later.

Why might a cargo agent refuse a shipment?

A cargo agent may refuse a shipment if it arrives after the cutoff, if the paperwork is missing or does not match the freight, if dangerous goods were not declared or packed correctly, if the packaging is damaged or unsafe, or if the freight is too large or heavy for the aircraft. Most refusals can be avoided with accurate details and early delivery. A provider can confirm what is possible for a specific shipment. Asking these questions before booking avoids surprises later. Planning ahead makes the delivery go more smoothly.

What is a cargo cutoff?

A cargo cutoff is the latest time an airline will accept freight at its cargo terminal for a particular flight. Freight that arrives after the cutoff cannot make that flight and has to wait for a later one. Cutoffs vary by airline, airport and type of cargo, so timing the pickup to reach the counter well before the cutoff is essential. Asking these questions before booking avoids surprises later. Planning ahead makes the delivery go more smoothly. Sharing complete details when booking helps avoid delays.

How do shippers work with air cargo agents?

Shippers work with air cargo agents either directly, by booking space and delivering freight to the counter themselves, or through a provider that handles those steps. Direct work suits regular airport-to-airport shipments. For urgent or occasional shipments, a provider books the flight, tenders the freight, follows it through the flight and arranges recovery and delivery. Planning ahead makes the delivery go more smoothly. Sharing complete details when booking helps avoid delays. A provider can confirm what is possible for a specific shipment.

What does an expeditor do for a shipper?

An expeditor manages an urgent shipment on the shipper's behalf from start to finish. For air freight, that means booking the flight, arranging the truck to the airport, making sure the paperwork is ready, tendering the freight before the cutoff, following it through the flight and arranging recovery and delivery at the destination, with updates along the way. Sharing complete details when booking helps avoid delays. A provider can confirm what is possible for a specific shipment. Asking these questions before booking avoids surprises later.

How do I ship air cargo without dealing with the terminal myself?

To ship air cargo without dealing with the terminal yourself, use a provider that books the flight and handles the trucking, tender and recovery. Share what the freight is, the number of pieces, the weight and dimensions of each, how it is packed, the contents, the pickup and delivery addresses, contacts and the deadline. The provider does the rest and keeps you updated. A provider can confirm what is possible for a specific shipment. Asking these questions before booking avoids surprises later. Planning ahead makes the delivery go more smoothly.

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Step 1 of 3Origin and Destination Info

We had a customer that called a 3pm and needed a 1 ton pallet delivered from one of our venders the next day. Air freight picked up at 7:30am and delivered by 11am. Great Service!!!

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